FAQs FOR LETTERBOX BROWNIES & COFFEE
DO YOU MAKE SELECTION BOXES WITH DIFFERENT FLAVOURS OF BROWNIES?
Sorry, we don't have these available at the moment, but we're working on it. In the meantime we have some selection boxes on the webshop, but they don't fit through a letterbox.
CAN I SEND ONE OF MY SUBSCRIPTIONS TO A FRIEND?
You sure can, simply log into your account and change the delivery address for that month, be sure to change it back again after to ensure you get your next lot of brownies all to yourself.
ARE ANY OF THE CAKES VEGAN, GLUTEN FREE OR DAIRY FREE?
All of our letterbox brownies are made using ingredients that do not contain gluten, and six of them are also vegan. Please check the product ingredients in the shop. Vegan products will be marked with a (V) and gluten free with a (gf)
WILL MY BROWNIE FIT THROUGH MY LETTERBOX?
Yes, if you have a standard size UK letterbox our brownie box will fit through your door, however, not all letterboxes are standardised so if it doesn’t, don't worry - when you order, we'll ask you for a safe spot where we can leave your box in the event it can't be posted through your letterbox. Or you can choose to leave it with a neighbour.
Box Dimensions so you can check your letterbox : 242mm (w) x 30mm (h)
WHAT IF I'M NOT IN?
No problem. Our brownie boxes should fit through your letterbox, but if not just let us know a safe place for your delivery driver to leave your order, then collect it when you get home. It’s really easy to do this, here's how: One off order: When placing your order we will ask you for any special delivery instructions at checkout. Simply tell us what suits you best, either leave with a neighbour or in a safe place.
Subscription: We save your most recent delivery instructions on your account, and this will be added to each new subscription order. If you ever want to update your instructions, simply log into your account and update your delivery instructions.
HOW DO I STORE MY CAKES?
Your cakes will be fine at ambient temperature if you intend to scoff them within two days, otherwise they will keep in the fridge for up to 10 days. But they taste much better when eaten at room temperature.
MY ORDER HAS ARRIVED BUT...
My box is damaged/open: If this has happened, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. If your brownie is a bit damaged, but still looks edible, we can highly recommend smashing it up and serving with a little ice cream or coconut cream, to save it going to waste, we’ll still send you another. Reach us by email at firstname.lastname@example.org or call us on 01392 829787.
I'm missing an item: If your box is missing anything, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Reach us by email at email@example.com or call us on 01392 829787.
MY ORDER HASN'T ARRIVED?
We work closely with our delivery partners to ensure every order is delivered to you on time. If your cake has not been delivered to your designated address by 8pm on the delivery day you selected, please let us know.
We will look into this for you with the delivery partner in charge of your order.
You can reach us by email at firstname.lastname@example.org or call us on 01392 829787.
WHAT DAYS DO YOU DELIVER?
We ship next day Monday to Thursday, delivering from Tuesday to Friday using DPD.
HOW DO I TRACK MY ORDER?
The day before delivery we will send you an email with a link to track your order. On the delivery day, you will also receive email updates about your order. If you need to speak to someone, please call DPD on - 01212 754815
MY DELIVERY WASN'T LEFT IN MY SAFE PLACE?
We’re really sorry to hear this has happened. We’re always speaking to our couriers to ensure your safe space instructions are followed. In the rare event your delivery is not in its safe place, kindly double check other possible spots and ensure it has not been left with a neighbour.
If you still can’t find your delivery, please call DPD on - 01212 754815
Or you can reach us by email at email@example.com or call us on 01392 829787.
CAN I BUY COFFEE WITHOUT A BROWNIE?
You can, but If you are interested in a coffee subscription then please head over to our suppliers and good friends at Round Hill Coffee by clicking here.
CAN I SKIP OR CANCEL MY SUBSCRIPTION?
Yes, no problem, just log into your account and you can manage everything from there.
DO YOU MAKE BROWNIES FOR CORPORATE GIFTING & THE WORKPLACE?
Absolutely, if you are interested in having cakes delivered to your work regularly, or would like some for a one off event, just get in touch with us at firstname.lastname@example.org or call 01392 829787.
WHAT ALLERGENS ARE USED IN YOUR BAKERY?
The following allergens are all used on site - peanuts, nuts, sesame, flour (gluten), milk, soya.
We store allergens separately and always make sure we do a thorough clean down between the different products that we make. We do not recommend our products to coeliacs or anyone who has a severe allergy to any of the allergens above. Please check the information on the product page for full ingredients lists.
OTHER FAQs FOR THE EXPLODING BAKERY CAFE AND WHOLESALE CAKES
DO YOU MAKE WEDDING OR BIRTHDAY CAKES TO ORDER?
We don't make cakes to order or alter our ingredients or recipes. We only sell the tried and tested cakes from our price list. If you'd like to order cakes to be delivered at a venue, then please use one of our distributors (details on the cakes page). But order a day in advance to give the cakes time to thaw. Alternatively contact our baker Sara, who runs her own bespoke cake company in Exeter - www.saraspetitecuisine.co.uk
WHY DO YOU FREEZE YOUR CAKES?
The main reason we do this is to protect the cake during transit and it ensures the cake arrives in one piece. Cake is very fragile. Freezing also preserves flavour and prolongs the shelf life without damaging the structure of cake. We can't tell the difference between a cake that's been frozen cake and one that's hasn't.
WHY DO YOU MARK YOUR CAKES?
Our cakes are marked into portions as they come out of the oven. Because we gear our production towards cafes, farm shops & delis, the portion control makes it easier for the staff who work in these places.
WHY DO WE HAVE TO ADD THE ICING ON THE CARROT CAKE?
We provide a vacuum bag of cream cheese icing for the carrot cake. Again, this protects the cake and ensures it looks its best when put out on display (we have a cake icing tutorial video to accompany).
WHY THE NAME?
Tom comes from a long line of bakers and actually his relatives still bake in Sherborne. But many moons ago, his great granddad's bakery exploded due to a static build up from the flour particles rubbing together. Luckily we don't keep that much flour.
WHAT BREAD DO YOU BAKE?
We specialise in cakes, although we make a very limited amount of white sourdough loaves using organic unbleached flour from Gilchesters. We don't make wholesale bread, but we can recommend Coombeshead Farm in the South West. Or Hobbs House Bakery for the rest of the country. We no longer make soda bread, but click here for our recipe.
CAN I PICK UP A WHOLE CAKE FROM THE CAFE?
Sorry. We can no longer service selling to the public directly, but please feel free to use one of our distributors. We also have slices of cake available to buy on the counter in the cafe.
DO YOU HAVE A MINIMUM ORDER?
Some of our distributors do. You can find their details on the Wholesale page.
DO YOU HAVE GLUTEN FREE CAKES?
Yes we do, we have a range of different Gluten Free cakes and some Dairy Free, plus a couple of Vegan cakes.
If you have any other questions please don't hesitate to contact us.